Welcome to our new Patient Portal!
Caro Community Hospital and NextGen Healthcare Information Systems are pleased to announce
the availability of a patient portal specifically for patients. This is a secure online website
that allows patients to have 24 hour access to their personal health information from
anywhere they have internet access.
The patient portal offers patients a variety of options. They can see a summary of their last
hospital stay, lab work, allergies and medications. As Caro Medical Clinic continues to progress
with electronic medical records, their patients will also be able to email questions, complete forms
online and even send a request for an appointment. Appointment requests can only be for follow up
visits. Caro Medical Clinic is still in the process of setting up the patient portal. When this is
available, the patients will be informed at their visit and asked if they wish to participate. The
patient will be given a token which they will use to complete the registration process. They will also
receive notifications to their email when information is added to their portal. The office can send
forms to the patient before a visit to be completed and sent back. These forms will add information
directly to your chart. It will allow you to complete your Medical, Surgical and Family History and
list your medications from the comfort of your home. Many times, we feel rushed and forget to give
information that the provider should be aware of. It will also save time in the office-they will
review the information and not have to enter it.
Registration is asking outpatients if they would to like enroll. We will collect your email address and enter it into the electronic health record. You will receive a welcome email from Nextmd and also one from us that contains your temporary user name, password and security question answer. You will be prompted to change this when you log in. If you are admitted as an inpatient or as an observation patient, the nurse will enter your email address and give you the print off with the temporary user name, password and security question during your stay. Outpatients are entered after the fact, you may have a delay before you get the email from Nextmd and us.
The ER patient portal is slightly different. The email has to be entered at the time of your visit, usually as the nurse is doing the discharge instructions. The information you need to access the portal will print off with the discharge instructions. Unfortunately with the ER product, we can’t register you after the visit. This is still a learning process for the nurses in ER.
The ER electronic charting doesn’t share information with the Nurses’ Station electronic charting. This means you have to enroll in both portals.
You are typically notified of lab results just after midnight if they are completed here. If the labs had to be sent out to a reference lab, you will not receive those results electronically. That will hopefully be changing soon. Radiology results also do not come to the portal because they are not electronic yet.
If you have any questions, feel free to contact Tammy at (989)-672-5129.
Patient Portal User's Guide
Click Here to Log into the Patient Portal.